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FAQ

Got questions? Browse our FAQ page for quick answers and helpful information about our courses and services.

 

Why Choose Us?

Trusted by healthcare professionals for quality training, flexible learning options, and real-world expertise!

What is GA Healthcare Training, and what courses do you offer?

GA Healthcare Training provides high-quality face-to-face and online training for healthcare professionals. Our courses include PMVA (Prevention & Management of Violence and Aggression), BLS (Basic Life Support), ILS (Immediate Life Support), and Mandatory Training with or without the Care Certificate.

 

How do I book a course?

You can book a course directly through our website using the integrated booking system. Select your desired course date, complete the registration form, and make a payment via Stripe or PayPal. Once your booking is confirmed, you will receive an email with further details.

 

What happens after I book a course?

After booking, you will receive an email confirmation with course details, including the date and time. If you booked an online course, you will receive your login details within 1 hour.

What is included in the PMVA course?

The PMVA course includes comprehensive training on managing aggression and violence safely in healthcare settings. It is available as a 3-day full course or a 1-day refresher for those who have previously completed PMVA training.

 

How do training bundles work?

Our training bundles allow you to book multiple courses at a discounted rate. When booking a PMVA 3-day course, you can add Mandatory Training and BLS/ILS to create a bundle.

How many participants are allowed per course?

Our face-to-face courses have a maximum of 25 participants per session to ensure quality training and personalised attention. Online courses have no participant limit.

When will I receive my certificate?

For face-to-face courses, certificates are issued upon successful completion. For online courses, certificates are sent via email once all modules have been completed and verified.

What should I bring to my face-to-face training session?

Please bring a valid ID, comfortable clothing, and any required documentation. Further details will be provided in your confirmation email.

How can I access my bookings and event details?

Once you book an event, you can log in to your Customer Panel to view all your bookings. You can access the panel from our website by clicking on Customer Login.

Can I cancel my event booking?

Yes, you can cancel your event booking from the Customer Panel. Simply log in, go to “My Event”, select the event, and click Cancel. Please note that cancellations must be made within the allowed time frame as per our cancellation policy.

How can I reschedule my event booking?

Currently, direct rescheduling is not available. However, you can:

  • Cancel your existing booking via the Customer Panel and rebook a new event.
  • Contact our support team to request a reschedule, and we will manually update your booking.
Can I update my personal details in the Customer Panel?

Yes, you can log in to your Customer Panel and update your name, contact information, and other details under the Profile Settings section.

What should I do if I have trouble logging into my Customer Panel?

When you register for a booking, you will receive a password setup link via email. To log in, use the registered email address you provided during booking and set your password. If you have forgotten your password or continue to experience issues, please contact our support team for assistance.

 
 

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